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a division of Southwest Public Safety, est. 1983

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Customer Service FAQ Links:

About Pelican-Case.com / Southwest Public Safety

  • Southwest Public Safety - SWPS.com has the best price on the internet for waterproof Pelican™ Cases and Pelican™ Flashlights.
  • Since 1983, public safety professionals choice for equipment.
  • We have been in the safety supply business for 32 years. Southwest Public Safety is a Pelican Master Distributor & Authorized Web Reseller. We are one of the largest stocking distributors in the United States.
  • We stock the majority of finished product offered by Pelican™. We actually have the merchandise physically in our facility. We have factory-trained sales and service staff to service your needs. We have different sales people that specialize in different product lines to better serve you.
  • We offer the ease of on-line shopping as well as order by phone for your convenience.
  • If there is ever anything we can do to better serve you feel free to email our sales manager with any suggestions: sales@pelican-case.com
  • Call 210-590-9363 or e-mail Customer Service at sales@pelican-case.com. We appreciate your business! -- Southwest Public Safety

Contact Us

  • E-mail is the best way to contact us. We check e-mail every day and respond as fast as we can. You should have a reply within one business day.
  • E-mail Customer Service at sales@pelican-case.com.
  • If you have a question about your order, please make sure your e-mail includes your name and order number.
  • Call 210-590-9363 (USA).
  • Phone sales hours are weekdays (Monday - Friday) from 8:00 a.m. to 5:00 p.m. CENTRAL time. We observe daylight saving time.

    Fax orders or questions to FAX 210-590-9482.

    MAILING ADDRESS:
    Southwest Public Safety
    9905 Perrin Beitel
    San Antonio, TX 78217-3101, USA

Guaranteed Satisfaction

  • Your satisfaction is guaranteed!
  • Return any unsatisfactory item for credit to your account, exchanges, or adjustment.
  • Regular shipping charges apply on all exchanges. Please see instructions for returning merchandise under "RETURNS" listed below.
  • Have questions? Need help? E-mail us at sales@pelican-case.com or call 210-590-9363.

Your Privacy is Protected

  • Protecting your personal information / privacy is very, very important to us.
  • We hate spam! Pelican-Case.com / Southwest Public Safety does NOT sell or rent our customers names, addresses or e-mail addresses to anyone.
  • We send out e-mail notifications on products, special promotions, etc. from time to time.
  • If you ever get e-mail or newsletters from us and you DO NOT want to continue receiving these messages, simply reply with the word REMOVE in the subject line and we will remove your name from our e-mail lists

Ordering from Southwest Public Safety

  • A secure server handles all orders placed through our on-line catalog.
  • Credit card orders are accepted on-line, by fax or, by phone.
  • We accept Visa, MasterCard, Discover, American Express and PayPal
  • Pelican™-Case.com does not ship any orders or accept payment from outside of the United States.
  • PO/Net 30 accounts are for municipal orders only, no exceptions. Individual or civilian orders must be paid via credit card. Please fill out the billing information to help speed up the order verification process & to help get your order out faster.
  • We DO NOT accept personal checks.

    ORDERING OVER THE INTERNET:

    • Please note we do our best to get all orders out the same day and our order cut off time for same day shipping is 2:00 pm Central Standard Time.
    • Ordering over the internet is safe, easy, and totally secure. When you order from Pelican™-Case.com over the internet, you connect with Yahoo Store's secure server which protects your credit card and personal information.
    • Internet Explorer users should see the LOCK (secure) symbol when you check out.
    • Firefox users should see the unbroken key symbol when you check out.
    • Shortly after placing your order on-line, you will receive an e-mail confirmation of the order you entered on-line.
    • Please note: some quantity discounts, free shipping on certain internet specials, and shipping costs on international orders may NOT be shown on this confirmation, but WILL be reflected on your final invoice.
    • PAYPAL customers, please note that when you pay for your order using PAYPAL services, it is an instant transaction, just like a wire transfer. The funds are sent at that time, not billed at a later date.


    ORDERING BY TELEPHONE:
    • Please note we do our best to get all orders out the same day and our order cut off time for same day shipping is 2:00 pm Central Standard Time.
    • Our phone sales hours are from 8:00 A.M. - 5:00 P.M. Central Time. Monday - Friday (except for major national holidays).
    • Voice Mail messages are accepted 24 hours each day, seven days each week. Call 1-210-590-9363. Our fax number is 1-210-590-9482.


    Customer Service
    Southwest Public Safety
    9905 Perrin Beitel
    San Antonio, TX 78217-3101, USA

Backorders

  • If you order an item that is out of stock, we will ship the back ordered item in a timely manner.
  • If you have a question about a backordered item feel free to call and check on the status of your order.

Price Changes

    Prices in this catalog are subject to change without notice. Please e-mail us if you have any questions about prices.

Shipping Information

  • Please note we do our best to get all orders out the same day and our order cut off time for same day shipping is 2:00 pm Central Standard Time.
  • United Parcel Service (UPS) and Federal Express (FedEx) are our standard methods of shipment to all areas within the Continental U.S.
  • Note that US orders from Hawaii and Alaska must ship next day air, second day air, or UPS Ground. Please choose from one of these three methods of shipment to ensure that you know the shipping charges when you place your order online, other wise we will adjust to ground shipping and add the charges to the order at the time of shipping.
  • NOTE: All APO and FPO shipments will have USPS charges added to the order at the time of shipment.
  • Pelican™-Case.com uses an online credit card verification system that requires the customer to supply the actual billing address for the credit card used to pay for your order. Your order will not ship unless the billing address matches.
  • Pelican™-Case.com will not ship your order to a different address other than the billing address without an explanation. If you need the order to ship to a different address other than the billing address please provide the reason for this in the comments field on the order screen.
  • Note that US orders from Hawaii and Alaska must ship next day air, second day air, or UPS Ground. Please choose from one of these three methods of shipment to ensure that you know the shipping charges when you place your order online, other wise we will adjust to ground shipping and add the charges to the order at the time of shipping.
  • Pelican™-Case.com does not ship any orders outside of the United States.
  • Purchase orders are for municipal orders only, no exceptions. Individual or civilian orders must be paid via credit card. Please fill out the billing information to help speed up the order verification process & to help get your order out faster.
  • Note that an adult must sign for all packages. No exceptions.

Shipping Time

Pictured above is our UPS Ground shipping map. Orders shipped via UPS Ground will take from 2 to 7 business days (depending on where in the US you are located) for transit, weekends excluded. Orders shipped UPS 3 Day Select will take 3 business days from date of shipment. Weekends excluded. Orders shipped UPS 2nd Day Air will take 2 business days from date of shipment. Weekends excluded. Orders shipped UPS Next Day Air will take 1 business day from the date of shipment. Weekends excluded. Saturday delivery is only available on Next Day Air shipments and additional fees apply - $10.00 per shipping label. Please note that the shipping transit days do not include the day the order was shipped. For example, if your 2nd Day Air package was shipped on Monday, the item would not arrive until Wednesday. For a Tuesday delivery on an order shipped on Monday, you would need to ship the item via Next Day Air. 3 Day Select packages shipped on Monday will arrive on Thursday. Also shipping transit days do not include Saturdays, Sundays or Holidays. The Shipping Method (i.e. Next Day, 2ND DAY or 3 DAY) applies to the date your order is ready to ship, not from the date your order is placed. SWPS makes every effort to ship your order the same or next business day.

Shipping Charges

  • Shipping charges are added in real time while placing the order on the order screen. Rates vary accordingly with the method of delivery you select. UPS ground inside the USA Generally takes 2-6 business days depending how far from Texas you are.
  • NOTE: Orders with multiple large items may not be able to have shipping charges added in real time, a sales rep will email you a revised copy of the invoice prior to shipping the order for your approval.

Shipping Methods / Options

  • We use UPS and FedEx to ship to most addresses in the continental US. If you are unable to receive packages using either of these services please let us know when you place your order. Please feel free to contact us for a shipping estimate.


Use of Products

    All of our products are designed for use in the United States. It is your responsibility to use them in compliance with all local laws. Some restrictions may apply. Not all items can be shipped by all methods or to all addresses.

Returns & Exchanges

  • All returns must be new, unused and in their original packaging including all original hardware and instructions.
  • Returned items must be in a re-salable condition. Any items showing wear, damage, modification, or signs of being installed will not eligible for credit.
  • Customer must call in or email for a Return Merchandise Authorization (RMA) within 10 days of receipt of products.
  • If there is no problem found with the product and it is returned due to ordering the wrong item or changed mind, there will be a 15% restocking fee and a 25% fee for special order items and shipping charges will not be refunded.

  • Please call prior to returning your order.
  • E-mail Customer Service at sales@pelican-case.com to obtain a Return Authorization Number.
  • With all returns, please include a printed copy of your order in the box to help speed up the credit transaction.
  • Write the Return Authorization Number in bold print on the outside of the box and return via UPS, FedEx or USPS to:

    Southwest Public Safety
    9905 Perrin Beitel
    San Antonio, Tx 78217-3101





sales@pelican-case.com

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